The Company will deliver to UK Mainland only. Goods will be delivered to the address on the Acknowledgement of Order. Deliveries by the Company's nominated carrier will be accompanied by a Delivery Note. The Buyer will verify the Goods being delivered on the Delivery Note and sign for such. The Buyer shall report any fault with the Goods, in writing, to the Company within 7 days from the date of delivery.
In the case of a wrong Order, that is the fault of the Company, the Buyer may reject all or part of the Order (or Goods), under the "Returns Policy".
Any delivery dates specified by the Company are intended to be a best estimate and time for delivery shall not be made of the essence.
The Company shall not be liable for any direct, indirect, or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses, caused directly or indirectly by the delay in the delivery of the Goods (even if caused by the Company's negligence).
If for any reason the Buyer fails to accept delivery of Goods, or the Company is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, or authorisations, the Goods will be returned to the Company and the Buyer will be liable for all related costs and expenses, (including, without limitation, storage and insurance).
Returns Policy
To effect a Return/Refund, the Buyer should contact the Company's Returns Manager within 7 days from the delivery date of the goods, either by: telephone 0845 0947967, fax 01277 237887 or email:returns@cheapofficegoods.co.uk. The Buyer must indicate:
- the goods to be returned/refunded
- date of purchase by the Buyer and the Acknowledgement of Order reference
- details of any fault(s) found.
Goods which are defective by reason of faulty design, manufacture or damage, (excluding damaged or marked packaging), will be collected by the Company, free of charge, from the Contract Delivery address.
The Buyer must ensure that goods returned will be returned in the original packaging and shall not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods and will include all the constituent accessories, ie Manual, Charger, Cables, Film Ribbon, Backing Plates, (the list is not exhaustive).
Goods not returned as described above will not be accepted as "Returns" and will not be liable for a refund.
If the goods normally carry a serial number, in no circumstances will goods be accepted for return if the serial number is either absent or erased.
Once the goods have been received by the Company's Returns Dept, they will verify that the goods meet the above criteria and will issue a Credit Note,(by email), to the Buyer. The Buyer can then present the Credit Note to the Company to effect a refund, which will be made within 7 days of the Credit Note being received by the Company. |
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